2clix was recognized as the best Sistema de Monitoria de Qualidade (Quality Monitoring System) at the Prêmio CONAREC 2026, one of Brazil’s leading customer experience awards. This is the second year in a row that 2clix is among the winners: in 2025, the company took the award in the Construção da Jornada do Cliente category.
This result carries special weight because the Prêmio CONAREC doesn’t rely on a jury or on self-nomination. The evaluators are the clients, partners and suppliers who work with each company day to day.
The winning project
The 2clix platform helps companies keep track of the quality of their customer service with the support of artificial intelligence.
In practice, this means having more clarity about what happens in the operation: where the main points of attention are, which behaviors keep repeating and what needs to change to improve the customer experience.
Today, 2clix goes beyond monitoring. With AI agents and data analysis, the platform connects service quality to business management, helping managers make faster decisions based on real information.
The award
Held by Grupo Padrão, the Prêmio CONAREC recognizes the companies that generate the most value for the customer experience ecosystem.
The evaluation is cross-referenced, following a 3x3 model: contracting companies, BPOs and CPOs, and technology providers evaluate and are evaluated by one another. The criteria include performance, quality, recommendation, CX maturity and value generated for the market.
In 2026, more than 645 companies from 60 segments were evaluated.
2clix thanks the clients and partners who took part in the evaluation and the whole team that builds the platform every day.
To learn more about the Prêmio CONAREC 2026, read Consumidor Moderno’s full coverage (in Portuguese).
To see 2clix’s announcement on LinkedIn, click here!
