News2clix is one of the finalists of NEEX 2026 – Negócios em Expansão, the EXAME ranking in partnership with BTG Pactual that measures revenue growth among Brazilian companies.
News2clix was recognized as the best Sistema de Monitoria de Qualidade (Quality Monitoring System) at the Prêmio CONAREC 2026, one of Brazil’s leading customer experience awards.
StrategyHow AI takes quality out of a supporting role and puts CX at the center of revenue generation.
NewsAt CAIXA Pré-Pagos, manual monitoring covered only a small slice of calls, leaving failures and risks off management’s radar. With 2clix’s artificial…
NewsIn the online gaming and betting market, growing without responsibility isn’t success — it’s risk. The case developed by 2clix with Grupo Esportes Gaming…
NewsHCosta, a BPO specialized in relationship management and a representative of some of Brazil’s largest banks in debt collection, adopted the 2clix solution to…
NewsIn a sales operation, quality can’t mean only sticking to a script: it has to reveal whether the rep investigated the customer’s context, applied consultative…
NewsAt Valenet, monitoring was decentralized, carried out by the operational teams themselves and without standardized criteria — which was even more complex in…
StrategyIf you’ve made it this far, you’re probably looking for a more efficient way to run quality monitoring in customer service — and not just to “evaluate for the…
NewsThe challenge of turning operational excellence into customer-perceived value. Every service operation dreams of hitting “100” on internal quality…
NewsWe’re proud to share that 2clix is the grand winner in the category Customer Journey Construction at the CONAREC Award (11th edition)! This award is the…
NewsOn October 10, we experienced the future alongside 2,000+ participants, 40+ speakers, and 30+ exhibitors bringing the latest trends in technology,…
NewsDuring a recent panel we had the opportunity to join, we discussed how monitoring service quality has become a strategic priority for many companies. This…
StrategyQuality must be perceived — not just promoted With a subjective concept, Perceived Quality is directly related to customer satisfaction: the more…
