The challenge of turning operational excellence into customer-perceived value. Every service operation dreams of hitting “100” on internal quality…
PartnersWe’re proud to share that 2clix is the grand winner in the category Customer Journey Construction at the CONAREC Award (11th edition)! This award is the…
NewsOn October 10, we experienced the future alongside 2,000+ participants, 40+ speakers, and 30+ exhibitors bringing the latest trends in technology,…
NewsDuring a recent panel we had the opportunity to join, we discussed how monitoring service quality has become a strategic priority for many companies. This…
StrategyQuality must be perceived — not just promoted With a subjective concept, Perceived Quality is directly related to customer satisfaction: the more…