Strategy without daily execution is a slide. Here quality management becomes routine: eight links, inside a single platform, with AI agents working at every stage, on top of the telephony, the CRM and the channels you already use.
The turning point
The scale is built to measure what holds the customer and the brand, not what was easy to measure.
AI brings volume and speed to evaluation without taking judgement away from the people who know the operation.
Who gets trained, who improves, who earns more. A score that decides nothing is just a record of the problem.
The complete cycle
Each link feeds the next. What the evaluation finds becomes feedback, disputes, calibration, action plan, training group and commission, and comes back as measured progress.
Scorecards with weights, groups and sub-items; evaluation at the volume the operation demands. The Diagnosis Agent points out where quality is breaking.
Application rules, electronic signature and a defined deadline, straight to the person who handled the interaction. The Feedback Agent drafts the text with real evidence from the conversation.
Replies and rejoinders, configurable deadlines, export. A score that can stand being questioned is a score that changes behavior.
Collaborative calibration through the system, so the score does not depend on who evaluated it. The Calibration Agent shows where criteria diverge.
Offenders and repeat offences become tasks with an owner and a deadline. The Action Plan Agent turns recurring failures into follow-up.
Built automatically from the deviations, in batches. It trains whoever needs it, on whatever topic they need.
Quality enters the commission calculation, with transparent criteria and an approval flow. This is the link that only exists here.
Dashboards with drill-down by campaign, user and team; Pareto, repeat offenders, tag cloud. The Prioritization Agent pushes churn, compliance and lost-sale risks to the top.
Inside the cycle
Evaluate up to 100% of interactions with built-in automatic scoring.
Interpret the conversation for real, without depending on rigid keywords.
Identify journey, emotions and critical points that impact the experience.
Automatically find objections, offers and pitches in the commercial approach.
Get real quotes that justify every metric evaluated.
Direct integration with smart, fully customized forms.
Combine the best of AI with human analysis for more accurate results.
Before you ask
The problem is not doing monitoring, it is doing too little, too late, and never turning a pattern into action. 2clix does not replace your process: it adds scale, traceability and a cycle that carries the score all the way to training and commission.
Your first scorecard runs in days, on top of the telephony and the CRM you already use. Rolling out the strategy is a path with milestones, and the implementation is supported by our team, not handed over with a manual.
No. It is 30 days of real use, no card required, after a demo and with supported onboarding. The contract only comes if quality starts turning into management.
