2clix turns the analysis of customer interactions into action to improve your business results. With our Agentic AI, quality management becomes a living system: it interprets every interaction, identifies and prioritizes risks, reviews processes and recommends actions that help leaders fix failures before they turn into lost customers, lost revenue or lost reputation.
Who we are
We are a Brazilian company passionate about customer service, performance and innovation. We focus on developing technology solutions for quality management and auditing, with an intuitive, complete and flexible platform. Our SaaS model allows fast deployment, with no need for heavy infrastructure, ensuring efficiency and cost reduction from day one. We deliver real-time insights, full customization of the operation and close support for every customer.
+250
customers LATAM and Europe
+200K
agents assessed
+2M
assessments per month
+10M
analyses processed
We serve companies of every size and segment that make service quality a priority. Our platform is flexible and adapts to the specific needs of each operation.
Ensure more agility and quality in interactions with custom dashboards and SLAs.
Monitor how agents approach customers, avoid legal risks and improve negotiation rates.
Improve the customer experience at every stage of the journey, from order to after-sales.
Optimize the consumer experience and ensure compliance with service standards.
Increase conversion and standardize service with custom scorecards and actionable data.
Specialized in preventing cancellations and working on churn.
Quality Intelligence and Management
Monitoring the quality of your company's service should be a priority. Listening to your customers and your team lets you understand real needs and apply improvement actions strategically. With 2clix you get online reports, SLA management, knowledge bases and clear views that help you act with agility and confidence.
Customization
Our solution lets you customize workflows, SLAs, scorecards, criteria, weights, colors, email templates and much more. You adapt the platform to your company's culture and gain full autonomy.
More than 250 companies have already improved their service channels with 2clix.
See real use casesSolutions
2clix offers modular solutions that adapt to your scenario. You structure your quality area based on what really matters to your business.
Analyses and Reports
Feedback Management and Calibration
Intelligent and Flexible Integrations
Intelligent Operation
Custom Monitoring
Differentiators
With clarity and real impact.
2clix Blog
Articles, tips and insights to transform service and streamline your operation.
2clix is one of the finalists of NEEX 2026 – Negócios em Expansão, the EXAME ranking in partnership with BTG Pactual that measures revenue growth among Brazilian companies.
2clix was recognized as the best Sistema de Monitoria de Qualidade (Quality Monitoring System) at the Prêmio CONAREC 2026, one of Brazil’s leading customer experience awards.
How AI takes quality out of a supporting role and puts CX at the center of revenue generation.
At CAIXA Pré-Pagos, manual monitoring covered only a small slice of calls, leaving failures and risks off management’s radar. With 2clix’s artificial…
In the online gaming and betting market, growing without responsibility isn’t success — it’s risk. The case developed by 2clix with Grupo Esportes Gaming…
HCosta, a BPO specialized in relationship management and a representative of some of Brazil’s largest banks in debt collection, adopted the 2clix solution to…
