Start from the result your operation needs most, such as retaining customers, cutting cost and rework, protecting the reputation or raising the team's performance, or from the industry it works in. The 2clix platform adapts scorecards, criteria and AI agents to your reality and takes every evaluation all the way to action.
The solutions
Each page goes deeper into one front of quality management. Start with the one that weighs most on your operation today.
AI agents that prioritize risks, speed up fixes and shorten the path between the problem detected and the failure resolved.
Evaluation, feedback, disputes, calibration, action plan, training group, commissioning and follow-up: eight links, inside a single platform.
What comes after the score: feedback on time, the right to dispute, an action plan with an owner, training for those who need it and a commission that rewards those who do it well.
By result
Choose the pain that weighs most today. Each solution shows how the 2clix cycle turns the evaluation of interactions into action to attack exactly that point.
Retain customers and grow revenueThe interaction that loses the customer is found, scored and turned into action before it turns into a cancellation.See the AI agents
Cut cost and reworkRepeat offences drop when the deviation becomes a training group and an action plan with an owner.See the Quality Platform
Protect the reputationCompliance, approach and conformity scored against clear criteria, with a trail of what was decided.See the Quality Platform
Raise the team's performanceFeedback on time, a calibrated scale and commission tied to quality: the team knows what quality is worth.See employee developmentBy industry
Gold · ClienteSA X Summit 2026
Valenet's result in four quarters, with one single standard across the whole operation.
Read the award storyGold · Smart Customer 2026
More sales per rep: monitoring shows who investigates the need and who just follows the script. At Sem Parar Empresas, that became a gain in sales productivity.
Read the award storySilver · Smart Customer 2025
Full coverage and proof of quality for the client: at HCosta, monitoring stopped being sample-based and the time to evaluate and give feedback dropped.
Read the award storySilver · ClienteSA X Summit 2026
Compliance and risk on the radar: at CAIXA Pré-Pagos, in 12 months AI monitoring went from a small sample to the vast majority of calls.
Read the award storyGold · ClienteSA X Summit 2026
Responsible gaming, proven: risk and frustration signals detected in the conversations, with a significant rise in positive sentiment and in promoters at Grupo Esportes Gaming Brasil.
Read the award story
Fewer reopened complaints and less recurrence: every evaluated interaction becomes feedback and training, and the customer does not have to repeat the same story in after-sales.
More agreements with less risk: approach, adherence and negotiation evaluated at scale, with the deviations flagged before they turn into a complaint or a legal liability.
Cancellations avoided: the reasons for leaving show up in the interactions before churn and become an action plan with an owner and a deadline.
Faster resolution and less rework: SLA, time and technical quality evaluated together, with feedback on time for the people answering.
The platform
Seven modules that talk to each other, from the evaluation scorecard to commissions, with 2clix AI reading the interactions and pointing out where to act. You configure everything by your own criteria, at the pace of your operation and without depending on an IT project.
Custom quality monitoringEvaluation starts from your own standard, not from a ready-made template. Scorecards, weights and criteria reflect what matters to your customer and to your brand.
Intelligent operationThe right interaction, to the right evaluator, at the right time. The sample stops being random and starts aiming where the risk is.
Feedback management and calibrationA score that becomes a conversation, and a conversation that becomes change. Feedback arrives on time, with evidence, and the standard is the same for every evaluator.
Analytics and reportsFrom the indicator to the reason in a few clicks. The dashboards show not only the score, but where it breaks and what to do about it.
Smart, flexible integrationsIt runs on top of the telephony, the CRM and the channels you already use. No need to switch platforms to start managing quality.
Commissions based on qualityThe link only 2clix has. Quality stops being a number in a report and starts entering compensation, with a clear rule and approval before payment. The team knows exactly what quality is worth.
AI insights2clix Agentic AI reads voice and text interactions, understands the context of the conversation and turns what it found into priorities, feedback and an action plan. AI scales; your team validates, calibrates and decides.
Connect 2clix to Google, Zendesk, Azure and more through open APIs, without losing agility or security.
