Monitoring Platform
2clix offers modular solutions that adapt to your scenario. You structure your quality area based on what really matters to your business.
Sheets with weights, groups, and sub-items; editable and adaptable checklists; upload audios, images, and files.
Dashboards with drill-down by campaign, user, and team; Pareto charts, repeat offenders, tag cloud; dynamic, customizable reporting.
Replies and rejoinders; parameterizable deadlines; export; offenders and repeat offenses.
Automatic user selection; evaluator productivity management; monitoring strategy by focus (offenders, recidivism, quartiles).
Feedback application rules; electronic signature and defined deadlines; collaborative calibration by system; drafts, justifications and control of disputes.
How 2clix works
We parameterize checklists, SLAs and evaluation rules based on your operation.
You carry out the monitoring directly on the platform and interact with the team in real time.
Dashboards and reports generate insights for corrective and preventive actions with agility — all connected to the feedback loop, action plans, and structured meetings.