Evaluating is only the start. What changes the result is what comes next: feedback on time, the right to dispute, an action plan with an owner, training for those who need it and a commission that rewards those who do it well. At 2clix this whole path happens on the same platform, with every decision on record.
Why it matters
Application rules, a defined owner and the agent's signature. What was agreed is on record, not left to memory.
Whoever handled the interaction can dispute it, with replies and rejoinders inside the system. A score that survives scrutiny is a score that changes behavior.
Quality enters the commission calculation with transparent criteria. The team knows exactly what quality is worth.
The front-line journey
Each step feeds the next and comes back as measured progress. It is the same cycle as the platform, seen from the side of the people on the front line.
Application rules, electronic signature and a defined deadline, straight to the person who handled the interaction. The Feedback Agent drafts the text with real evidence from the conversation.
Replies and rejoinders, configurable deadlines, export. Employees have a place to disagree, with drafts and justifications on record.
Offenders and repeat offences become tasks with an owner and a deadline. The Action Plan Agent turns recurring failures into follow-up.
The training group is built automatically from the deviations, in batches. It trains whoever needs it, on whatever topic they need.
Dashboards with drill-down by user and team show whether progress really happened, with a Pareto of offenders and repeat offenders.
Quality enters the commission calculation, with transparent criteria and an approval flow before the amount is closed.
We show you the complete flow with your own scorecard and your own standard, in your operation.
