2CLIX knows that your security and privacy are important and cares deeply about them.
Quality Portal
The Quality Portal receives the data entered in the monitoring form headers, which can be customized according to each client’s needs and templates. It may also have call recordings attached to the monitoring records, as well as information such as monitoring notes, feedback, disputes or audit information.
Training
The Training module can store information related to who will deliver the training, which campaigns are associated, which users are participating, and who requested the training, in addition to information about scores, activities, when and where each training session took place, etc. It can also receive text files, images or PDFs as attachments to support the instructor or participants.
Communication
The Communication area is dedicated to sending messages between platform users. It also includes an email and alert template editor and a podcasts portal that allows users to send videos and audio to other users.
Registration
The Registration area receives only the information necessary to register a user, campaign, client or branch in the platform. In the user registration form, in addition to the basic fields — Name, Login, Work Shift, User Type, Display Name and Supervisor — there is also the option to create custom fields.
It is worth noting that both in the Quality module and in Registration, whenever custom fields are created, the system asks whether that field represents sensitive data or not. If it does, this information will be sent to the database and that field will be stored in encrypted form.
The platform’s access rule settings are highly customizable, allowing the customer to restrict platform use only to users within their internal network by using IPv4 or IPv6 masks. The customer may also choose to integrate platform access with Google Workspace or Azure AD.
